Frequently Asked Questions
Everything you need to know about your Jones Road order and our clean beauty standards.
What is the shelf life of Jones Road products?
Most of our products have a shelf life of 12 months after opening. We recommend storing them in a cool, dry place away from direct sunlight to maintain the integrity of the clean ingredients.
Are your products cruelty-free and vegan?
Yes, Jones Road is a cruelty-free brand. We do not test on animals. While most of our products are vegan, some contain ethically sourced beeswax; please check the individual product pages for a full ingredient list.
How can I find my perfect shade?
We offer a Shade Finder Quiz on our website to help you match with our What The Foundation and Face Pencil. You can also upload a photo for a personalized recommendation from our expert team.
What is your return policy?
We want you to love your routine. If you are not satisfied, we accept returns and exchanges on gently used products within 30 days of purchase. Please note that original shipping fees are non-refundable.
Do you ship internationally?
Currently, we ship to the United States, Canada, the UK, and select European countries. Shipping costs and delivery times vary by location and are calculated at checkout.
Are Jones Road products safe for sensitive skin?
All our products are formulated following clean beauty standards and are free from phthalates, sulfates, and petrolatum. However, we always recommend a patch test if you have specific sensitivities.